Developing Your Communication Skills in Social Work

Introduction Chapter One - Reflection and Emotional Intelligence Chapter Two - Initial Engagement Chapter Three - Listening Chapter Four - Clarification Chapter Five - Empathy Chapter Six - Challenging Holding Sensitive Conversations Chapter Seven - Working with Resistance Chapter Eight - Barriers to Effective Communication Chapter Nine - Written Communication: Case Recording, Letters, Texts, Social Media Chapter Ten - Assessment and Report Writing: Critical Analysis Chapter Eleven - Inter-Professional Communication Chapter Twelve - Managing Endings Conclusion

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• Trabalho social